The Elements of Bureaucratic Style
required reading for #adjunct, #labor and other #socialjustice activists confronting precarity in its many manifestations
Colin Dickey | Longreads | April 2017 | 12 minutes | 3000 words
On Monday night, Oscar Munoz, the CEO of United Airlines, sent an internal email to his staff regarding the incident on Flight 3411 in which members of Chicago Aviation Security forcibly removed a customer who refused to give up his seat when asked. In the note, Munoz offered an explanation of events and a defense of both his employees and law enforcement. The email ended up on Twitter where its contents were roundly excoriated.
Munoz’s email is, in its own way, a work of art; a triumph of the willingness to pass the buck. It misstates objective facts and shifts responsibility onto the passenger, David Dao, who ended up bloody and dazed after the encounter.
As you will read, the situation was unfortunately compounded when one of the passengers was politely asked to deplane refused and it…
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